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Terms & Conditions

1. Introduction

By booking a service with us, you agree to the following terms and conditions. These terms are designed to ensure a smooth, safe, and professional experience for both you and our therapists.

2. Services

We provide professional at-home spa and wellness services, including massage therapies, skincare treatments, and relaxation sessions.

All services are delivered at the client’s location with proper setup and hygiene protocols.

3. Appointments & Booking

  • Appointments must be booked in advance through our website, phone, or WhatsApp.
  • Bookings are confirmed only after acknowledgment from our team.
  • We reserve the right to reschedule due to unforeseen circumstances (traffic, weather, emergencies).

4. Cancellation & Rescheduling

  • Cancellations must be made at least 2–4 hours prior to the scheduled time.
  • Last-minute cancellations may result in a cancellation fee.
  • Rescheduling is allowed based on availability.

5. Payment Terms

  • Payment can be made via online transfer, UPI, or cash (if applicable).
  • Full or partial advance payment may be required to confirm bookings.
  • Prices are subject to change without prior notice.

6. Client Responsibilities

To ensure a smooth session:

  • Provide a clean and safe space for service setup
  • Ensure availability at the booked time
  • Inform us of any medical conditions, injuries, or allergies beforehand

7. Health & Safety Disclaimer

  • Our services are for relaxation and wellness purposes only.
  • We do not provide medical treatments or diagnoses.
  • Clients with medical conditions should consult a doctor before booking.

8. Therapist Safety & Conduct

  • Any inappropriate behavior, misconduct, or unsafe environment will result in immediate termination of the session without refund.
  • Our therapists maintain strict professionalism at all times.

9. Hygiene Commitment

We follow strict hygiene protocols:

  • Fresh materials for every session
  • Clean setup done in front of the client
  • Professional-grade products

10. Liability Limitation

We are not liable for:

  • Pre-existing health conditions
  • Reactions due to undisclosed medical issues
  • Any indirect or incidental damages

11. Service Refusal Rights

We reserve the right to refuse or cancel service if:

  • The environment is unsafe
  • Misconduct is observed
  • Terms are violated

12. Changes to Terms

We may update these terms at any time. Continued use of our services means you accept the updated terms.