Refund & Cancellation Policy – Dolce Relax Spa
At Dolce Relax Spa, we are committed to providing exceptional wellness and relaxation services to every guest. We understand that schedules may change, and our goal is to ensure a transparent, smooth, and fair cancellation and refund experience for all clients.
Cancellation Policy
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Clients may cancel their appointment up to 24 hours before the scheduled service time to receive a full refund.
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Cancellations made within 24 hours of the appointment are non-refundable, as our therapists and resources are already reserved exclusively for you.
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If a therapist is unable to attend due to unforeseen circumstances, clients will be offered an option to reschedule the session at no extra cost or receive a full refund.
Refund Policy
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All approved refunds will be processed through the original payment method via Razorpay within 5–7 business days.
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Partial refunds due to service dissatisfaction, incomplete services, or change in service scope will be reviewed on a case-by-case basis to ensure fair resolution.
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In the event of payment errors, such as failed or duplicate transactions, a full refund will be initiated immediately upon verification.
Requesting a Cancellation or Refund
To request a cancellation or refund, please reach out to us through:
Email: info@dolcerelaxspa.com
Phone/WhatsApp: +91 70759 48928
Kindly include the following details to help us process your request faster:
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Booking / Order ID
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Appointment Date & Time
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Reason for Cancellation or Refund